Privacy Policy

Black Book Ibiza SC collects the following data:

• Personal identification information (name, email address, phone number).
• Enquiry details such as travel dates, party size, budget and property preferences.
• Technical data collected through cookies (browser, device, IP address, pages viewed).

You directly provide us with most of the data we collect. We collect and process data when you:

• Register online, send an enquiry or place a booking for any of our properties or services.
• Chat with our concierge assistant or complete the villa matchfinder on our website.
• Voluntarily complete a customer survey or provide feedback by email.
• Use or view our website via your browser's cookies.

We may also receive your data indirectly through social media interaction.

Black Book Ibiza SC collects your data so that we can:

• Process your enquiry or booking and manage your account.
• Arrange concierge services connected to your stay.
• Email you with offers on other products and services we think you might like.

If you agree, Black Book Ibiza SC will not share your data or information with any third parties other than those strictly required to deliver your booking (for example the villa owner or a supplier you have asked us to book).

When we process your booking, we may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent transactions.

Black Book Ibiza SC securely stores your data on encrypted systems administered from its head office in Ibiza. All data in transit and at rest is encrypted.

We keep your data for 28 days if you do not proceed with an enquiry. Once this period has expired, your data is deleted. Booking records are retained for the period required by Spanish tax and tourism law.

Black Book Ibiza SC would like to send you information about properties and services we think you might like. If you have agreed to receive marketing, you may opt out at any time. To be removed from our list, email info@blackbookibiza.com stating removal from our list.

Every user is entitled to the following:

• The right to access — request copies of your personal data.
• The right to rectification — ask us to correct inaccurate or complete incomplete information.
• The right to erasure — ask us to erase your personal data, under certain conditions.
• The right to restrict processing — under certain conditions.
• The right to object to processing — under certain conditions.
• The right to data portability — ask us to transfer your data to another organisation or to you.

If you make a request, we have one month to respond. To exercise any of these rights, email info@blackbookibiza.com or call +44 (0)7557 283 315 (Alex) or +34 618 877 254 (Alina).

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information. Full detail on the cookies we use, and how to manage them, is set out in our Cookie Policy.

Our website contains links to other websites. This privacy policy applies only to our website, so if you click a link to another website you should read their privacy policy.

Black Book Ibiza SC keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on 20 August 2026.

Email info@blackbookibiza.com or call +34 618 877 254.

Should you wish to report a complaint, or if you feel we have not addressed your concern satisfactorily, you may contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), C/ Jorge Juan 6, 28001 Madrid, Spain — aepd.es.